Shipping policy
Shipping Policy
Last updated: September 4, 2026
Where We Ship
- United States
- United Kingdom
- Germany
- We do not currently ship to other countries.
United States
- Free Standard Shipping: $0.00
- Estimated delivery: 5–8 business days
- Express Shipping: $4.99
- Express estimated delivery: 3–6 business days
United Kingdom
- Free Shipping: $0.00
- Estimated delivery: 4–6 business days
Germany
- Free Shipping: $0.00
- Estimated delivery: 5–7 business days
Order Processing
- Orders are normally prepared within 1–2 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
- Processing may take longer during high-demand periods, launches, or promotions.
- We will contact you by email if a material delay affects your order.
Delivery Estimates
- Delivery estimates begin after processing and are not guaranteed arrival dates.
- Customs clearance, carrier capacity, weather, public holidays, remote locations, and events outside our control may extend delivery times.
Fulfillment and Tracking
- Orders may be prepared by an overseas warehouse, supplier, or fulfillment partner.
- Available tracking information is sent to the email used at checkout.
- Tracking may take a few business days to update after carrier acceptance.
Shipping Address
- Provide a complete and deliverable address and check it carefully before ordering.
- Email gooxuanyu1998@gmail.com immediately if you notice an error.
- Address changes cannot be guaranteed after processing begins.
- Liveniq is not responsible for delays, losses, or additional charges caused by an incorrect, incomplete, or undeliverable address.
Customs, Duties, and Taxes
- International orders may incur destination-country customs duties, import taxes, or other charges.
- These charges are the customer’s responsibility unless checkout expressly states otherwise.
Lost, Damaged, or Delayed Shipments
- Email gooxuanyu1998@gmail.com with your order number and supporting details.
- We will investigate with the relevant fulfillment or delivery partner and work toward an appropriate outcome where applicable.
Contact
- Email: gooxuanyu1998@gmail.com