Shipping policy

Shipping PolicyLast updated: August 19, 2026Thank you for shopping with Liveniq. This Shipping Policy explains how orders are processed and delivered.Order ProcessingOrders are normally prepared within 1-2 business days after payment is confirmed. Orders are not processed on weekends or public holidays. Processing can take longer during high-demand periods, launches, or promotional events. If a material delay affects your order, we will contact you using the email address provided at checkout.Delivery TimesEstimated delivery times begin after your order has been processed. Cross-border delivery is generally estimated at 7-12 business days. This is an estimate, not a guaranteed arrival date. Customs clearance, carrier capacity, weather, public holidays, remote-area delivery, and other events outside our control can extend delivery times.Fulfillment and TrackingOrders may be prepared by an overseas warehouse, supplier, or fulfillment partner. When tracking is available, we will send it to the email address provided at checkout. Carrier tracking can take a few business days to update after the parcel has been accepted.Shipping AddressPlease check your address carefully before placing an order. Customers are responsible for providing a complete and deliverable shipping address. Liveniq cannot accept responsibility for delays, losses, reshipment charges, or other costs caused by an incorrect, incomplete, or undeliverable address. If you spot an error, email gooxuanyu1998@gmail.com immediately. Address changes cannot be guaranteed once processing has begun.Customs, Duties, and TaxesInternational orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer unless expressly stated otherwise at checkout.Lost, Damaged, or Delayed ShipmentsIf your order is damaged, appears lost, or has not arrived after a reasonable period beyond the estimate, email gooxuanyu1998@gmail.com with your order number and any helpful supporting details. We will investigate with the relevant fulfillment or delivery partner and work toward an appropriate outcome where applicable.ContactFor shipping questions, contact gooxuanyu1998@gmail.com.